Customer Service Assistant

At Hōhepa, our people are passionate about working alongside the people we support as they journey to live their life to the fullest. The core purpose of the Customer Experience team, where this role is based is to share our unique story to the wider community. The Customer Service Assistant is a pivotal role linking production and final delivery to the customer. 

You’ll be part of a team that walks alongside people as they grow, thrive, and realise their potential. Our inclusive community offers education, care and meaningful work, our vision, He oranga tū, Hei oranga waiora – every life fully lived, reflects our deep commitment to nurturing wellbeing, belonging, and purpose—together. While we are looking for someone to work 37.5hours, we would be open to negotiation for the right candidate.

We are a uniquely Hawke’s Bay organisation, and recent winner of the Hawke’s Bay Business Awards 2025 Outstanding Social Impact and Supreme award winner.

Nga taonga kei roto I tou kete matauranga | What you bring:

• Great communication skills and a team-focused approach.
• Experience in retail or customer service (POS, transactions)
• Ability to understand customers and build strong relationships.
• A positive, can-do attitude with flexibility to adapt.
• Passion for enabling independence and creating meaningful opportunities.
• Interest in organic/biodynamic practices and sustainability.

Key tasks:

• Support the smooth day-to-day running of our retail shops and markets.
• Deliver an authentic visitor experience, sharing the Hōhepa story through our products and produce.
• Create meaningful work opportunities alongside the people we support.
• Ensure timely order fulfilment and excellent service delivery.
• Collaborate with production teams to showcase our story and delight customers.
• Manage stock and keep shelves looking great and on-brand.  
• Maintain high standards of hygiene, food safety, and health & safety compliance.
• Be a role model and champion of Hōhepa’s special character.

In your cover letter please include why the Customer Service Assistant role at Hōhepa appeals to you - what makes you the ideal candidate?

Curious? want to know more? Contact our Recruitment Manager on 0272654697

We will be reviewing applications as they are received, so early applications are encouraged, we reserve the right to close the job advert prior to the published closing date. Please note: Applications that are clearly generated using AI tools will not be considered.

The 90-day trial period may apply to any successful applicant who hasn’t previously worked for Hohepa Hawke’s Bay.

Note: While Hōhepa Hawke’s Bay is accredited to hire staff on an Accredited Employer Work Visa (AEWV), we do not have a Job Check for this position so cannot support applicants with the visa process. Please do not apply if you do require visa support.